Listen to your customers

Understanding what customers really want from a product, brand or company is a painstaking and expensive endeavor that usually results in a constant revolving door os ever-changing data. Consumer insights have changed the way many companies do business. As an example, the Mt. Dew brand cola recently developed three new cola flavors based solely off of customer feedback and suggestions. It's highly important to listen to your customer feedback whether it's good or bad.

If you are running a small business don't think for a second that you can get away with a half-hearted attempt at listening to your customer's when they tell you something you don't want to hear. Even if it's only one customer. Chances are, if one has an issue with your company, other's have the same issue. Its equally important not to ignore positive feedback. If you get rave reviews, look at how you can build on that information to better all of your customer's experiences with your company.

I was taught at an early age that feedback is a gift. If you look that gift in the mouth and run with the information you will always experience more success than if you simply burry your head in the sand.

Customer Service with Home Shopping Network

Home Shopping Network is again seeking work-at-home customer support professionals in the Roanoke, VA area. You must live within one hour’s driving distance from the company headquarters in zip code 24012. Preference will be given to qualified candidates within HSN’s local calling area.

Desired are previous customer care or sales experience, strong PC skill (Microsoft Outlook, Windows, and the Internet), and excellent communicative abilities. You must be detail-oriented, organized and reliable. Follow-through is important in this position. Finally, you must be able to “connect with the customer and bring excitement to the call.”

You will be provided paid training. Various shifts are available. Compensation is $10.00 an hour, plus incentives. Benefits start the first of the month following your hire date. This opportunity includes employee discounts, 401K, and more.


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GE Retail Finance Hiring Client Service Reps

Job: GE Retail Finance is currently seeking work-at-home client services representatives in the Tempe, AZ area.

Requirements: You must have six months of previous customer service experience, as well as basic math skills and PC proficiency. High-speed Internet and a land line phone is also required.

Perks: A variety of schedules are available for this part-time telecommute position.

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Customer Care Reps for Home Shopping Network

Where: Work from home opportunity for those in St. Petersburg, Florida; Roanoke, Virginia; and Nashville, Tennessee.

Pay: Competitive with paid training and paid time off. Full-time employees are eligible for medical benefits.

What: HSN Customer Care Representatives take inbound calls to complete sales transactions, upsell merchandise, and resolve customer concerns. For more information on HSN's current telecommute opportunities and to apply, visit the HSN Careers page.

For more information visit the HSN Careers page.